Contact us
If you have an order open, the fastest route is the support option inside the app — it opens a ticket our team and the kitchen can both see. Otherwise, use the channels below.
Customer support
Email support@soruban.in. If your question is about an order, include the order reference — it lets us pull up the order and the kitchen together.
TODO(content) — Customer support phone number, plus the hours it is actually staffed. Do not publish a number until both are agreed — an unanswered line is worse than none. Owner: Ops.
Run a kitchen?
Tell us about your kitchen on the partner page and our team will get back to you.
Registered office
TODO(content) — Registered office postal address. Required on Contact, Terms and Privacy, and by Razorpay onboarding. Owner: Founders / Finance.
Grievance Officer
TODO(content) — Grievance Officer name, designation, email and postal address (IT Rules requirement, also checked at Razorpay onboarding). Owner: Legal / Founders.